Privacy Policy for Reserve Online Trading

Welcome to Reserve Online Trading. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application, "Rzzrv."

Our app is intended for adult users only. We do not knowingly collect or process personal data from individuals under the age of 18.

If you have any questions about this policy or how your data is handled, you can contact us at:

Email: agentcare@rzzrv.com

We may collect the following types of personal information:

Contact Information: Name, phone number, and email address.

Order Details: For large or custom orders, additional details may be requested and are deleted once the service is fulfilled.

Technical Information: App usage data and crash reports (via Sentry).

We use your data to:

Fulfill and manage your bookings

Verify your identity through OTP

Enhance app functionality and resolve technical issues

Communicate with you through in-app notifications

Provide relevant marketing materials (with your consent)

We will communicate with you primarily through in-app notifications for updates and service-related information.

In some cases, our contact center team may reach out to you by phone to confirm your order details or address any account-related issues. We do not make unsolicited marketing calls.

We do not share your personal data with third parties for analytics or advertising purposes. Your data is shared only with parties required to fulfill your orders (e.g., vendors).

You may:

View your personal information in the app at any time

Delete your account directly from the app. This permanently removes your personal data from our system

All user data is securely stored using Amazon Web Services (AWS) in the Middle East region.

We do not use third-party login services. Account access is only through OTP verification to ensure accurate contact information.

We follow industry-standard security practices to prevent unauthorized access, misuse, or loss of personal data.

We retain your personal data only while your account is active or as required to fulfill service-related purposes.

We may update this policy from time to time. Users are encouraged to review it regularly within the app or on our website.